Your experience matters to us.
St. Bernard Hospital’s Patient Experience team is committed to ensuring that every patient, family member and visitor receives the excellent care they deserve. We are here to make your journey with us as comfortable and seamless as possible.
Patient Rights and Responsibilites
Patients have the right to respectful, non-discriminatory care; clear information about their health and treatment; involvement in care decisions; privacy and confidentiality; and the ability to file complaints. Responsibilities include providing accurate health and insurance information, participating in care plans, asking questions, keeping appointments, and treating others with respect.
Click here to read the full list of rights and responsibilities.
Our Patient Experience team is here to ensure that every patient and family is supported throughout their healthcare journey. We strive to enhance your experience by:
- Offering compassionate support to address patient and family concerns.
- Collaborating with patients, families and care teams to ensure that care meets individual needs.
- Listening to your feedback and using it to improve the quality of care.
We encourage you to be an active, informed and engaged participant in your healthcare, helping us create the best possible experience for you and your loved ones.
Patient Testimonial
Resources
Contact Us
Please share compliments or concerns about your visit to the Hospital by reaching out to our team at [email protected]
Alexia Spizzirri, MHA, CPXP
Director of Patient Experience &
Employee Engagement
Email: [email protected]
Patient Feedback Survey
Our patients’ feedback is very important to us. After your visit, you may receive a survey by phone, mail, email or text asking about your experience. We value what you have to say and your feedback will help us to provide the best care possible for all of our patients.
Patient Family Advisory Council
If you are interested in volunteering your time and talents to helping the Hospital improve patient experience consider, learn more about our Patient Family Advisory Council.
