FAQs

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Frequently Asked Questions about mySBHealthRecord Patient Portal

How can I signup?

If you know your Medical Record Number and you have provided your email address when you last registered, you can go to https://mysbhealthrecord.stbh.org and click on the Enroll button.

If you do not know your Medical Record Number then you must do the following:
Fill out a Release of Information Form in person at the Health Information Management department at St. Bernard Hospital. Once the form has been received and processed, you should receive an email detailing next steps. Processing normally takes 48 business hours after our office receives the completed form.

Once the form is submitted, the Health Information Management department will process your request and you will receive an e-mail with your login instructions to get into the portal and view your record.

What if I need help?

Please notify Health Information Management at (773) 896-2599 or SBHealthRecord@stbh.org. Health Information Management is available Monday thru Friday, 8 a.m. to 4 p.m.

How do I communicate my medical concerns?

You cannot use mySBHealthRecord to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR GO to the nearest emergency room.

How do I see my test results?

Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see a button on the right labeled Results where you will have access to your Laboratory Results and a button labeled Reports where you will have access to general radiology reports. Laboratory results are available 2 hours after they are resulted and radiology reports are available 24 hours after they are resulted. These reports will be available in mySBHealthRecord.

I don’t have an email address, how do I get one?

There are many free email services available to use. Any email service is compatible with mySBHealthRecord. If you are looking to create a free email account, some of the more established email providers are:

How can I register my email address?

In order to register your email address for a new account please contact St. Bernard’s Health Information Management department at (773) 896-2599.

What information can I see in mySBHealthRecord?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.

Is there a fee to use mySBHealthRecord?

No! mySBHealthRecord is a free service offered to our patients.

How secure is mySBHealthRecord?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. mySBHealthRecord uses the latest encryption technology. All mySBHealthRecord messaging is done while you are securely logged on to our website.

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Can I also see my family members’ health records?

Yes, this is called Proxy Access. A parent or guardian can view a child’s medical record until that child turns 18 years of age. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact Health Information Management at (773) 896-2599.

What if I need more information than is available through mySBHealthRecord?

If you need additional information than what is available through mySBHealthRecord, please contact Health Information Management at (773) 896-2599.

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